Shipping & Returns

Shipping

In cases where it is necessary to physically deliver the contracted good, deliveries will be made within the following territory: Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla).

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason attributable to it, Naturygreencare.com cannot meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new delivery date or cancel the order. ordered with a full refund of the price paid. In any case, home deliveries are made on business days.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the delivery location in the agreed time slot, they must contact the assigned transport to arrange delivery on another day.

If 30 calendar days pass since your order is available for delivery, and it has not been delivered for reasons not attributable to Naturygreencare.com, Naturygreencare.com will understand that the User wishes to withdraw from the contract and this will be considered resolved by referring to the a notification in this regard to the User will take effect. As a consequence of the termination of the contract, all payments received from the User will be returned using the same payment method used by the user, with the exception of additional costs resulting from the User's own choice of a delivery method different from the less expensive ordinary delivery offered within the price on the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User, a third party indicated by the User receives material possession of the products at the agreed delivery address. , which will be accredited by signing receipt of the order at the agreed delivery address. Any third person expressly designated by the User, as well as any third person other than the User and who, being at the agreed delivery address, receives possession of the order from the Carrier by signing the receipt of the order and identifying themselves in front of it.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Naturygreencare.com receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place in a moment after full receipt of the amount to be paid by Naturygreencare.com.

In accordance with the provisions of the Value Added Tax Law (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

Returns

In cases in which the User purchases products on or through the owner's Website, they are entitled to a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the Naturygreencare.com Website or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case If it is a service contract, 14 calendar days from the day the contract was signed.

To exercise this right of withdrawal, the User must notify Naturygreencare.com of their decision. You may do so, if applicable, through the contact spaces enabled on the Website in the returns section or through an email addressed to: info@natury.eco

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal methods that Naturygreencare.com makes available to them as part annexed to these Conditions on the returns section of the website, however, their use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, Naturygreencare.com will reimburse the User for all payments received, except for additional expenses chosen by the User for a shipping method other than the least expensive method offered on the Website, without any undue delay and, in any case , no later than 14 calendar days from the date on which Naturygreencare.com is informed of the User's decision to withdraw and the return of the withdrawn product has been received.

Naturygreencare.com will reimburse the User using the same payment method used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Naturygreencare.com will retain said refund until it has received the purchased products or items, or until the User presents proof of their return, depending on which condition is met first.

The User must also return or send the products to Naturygreencare.com and must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Naturygreencare.com was informed of the decision to withdraw.

Naturygreencare.com does not assume or carry out the withdrawal of the products that the User wants to return, in case of exercising the right of withdrawal. Consequently, the User may use the return system that they deem appropriate to return the products by their own means to Natury.co. Consequently, the User acknowledges and accepts that they must assume the cost of said return (transport, delivery) of the goods, which will not be reimbursed by Naturygreencare.com. Furthermore, the User will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; products without their packaging, as sealed in the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery, or products used while the remaining product is in good condition.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by Naturygreencare.com, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.

At the following link you can download the Model withdrawal form:

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and that, therefore, they must contact Naturygreencare. com immediately and let you know the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of this product is appropriate. .

The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.

If the product appears damaged on the outside, the customer must immediately let the carrier know through a review. If there is an incident inside the package, you must notify Natury, which will notify the transport company.

The transport of the damaged product and the replacement will be borne by the carrier, being managed by Natury with the transport company and with complete indemnity of the User.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply.

Guarantee

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, Naturygreencare.com being responsible, therefore, for the lack of conformity. of the same that manifests itself within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Naturygreencare.com and have the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products sold on the Website may present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and They will not be a defect.

However, to learn more about the After-Sales Service that Naturygreencare.com provides to the Users of the Website, you can consult it here.